Delivery & Exchange Policy

Clear and transparent policies for your shopping convenience

📦 Order Dispatch & Delivery

Once your order is packed and ready to ship, you'll receive a tracking number via email so you can follow your sparkle's journey.

Track your parcel here 👉 🔗 Track My Order

We ship using top-tier courier partners to ensure smooth, speedy delivery.

We dispatch most orders within 1–2 working days. Orders placed on Sundays/Public Holidays are dispatched the next working day.

📍 Location	🕐 Estimated Delivery Time (Post Dispatch)
Metro Cities	2–3 working days
Non-Metro Areas	3–5 working days
International Orders	8–10 working days (post dispatch)

🚚 Shipping Option	💸 Charges
Standard Prepaid Shipping	FREE across India
COD Orders (₹1000 & above)	₹180
Express Shipping (India-wide)	₹400 – Delivered in 24–48 hrs (excl. Sundays & holidays)
Same-Day Shipping (Mumbai)	Available via Wefast, Porter etc – WhatsApp us to arrange it!

•We aim to dispatch international orders within 1–2 working days
•Typical delivery time is 5–10 working days, depending on customs clearance
•COD is not available for international shipments
•Duties and taxes may be charged at destination – Jewel Venus is not responsible for these fees and these duties are subject to change periodically as per the laws governing the destination country
•Facing issues with payment in currencies other than INR or tracking updates? 📧 Email us or WhatsApp us—we'll sort it out for you 💬

•Inspect the package before accepting it from the delivery partner
•If it looks tampered with, refuse to accept it to avoid liability
•📹 We recommend recording a video while unboxing—it's your proof in case of theft or product mismatch
•If you miss the delivery, you'll get 2 reattempts. Reschedule for a time that works best for you
•Never share your OTP with courier partners if you haven't received the order. They may ask for an OTP to deny delivery as well so be aware to prevent order cancellations

•Orders placed on Sundays/Public Holidays are dispatched the next working day.

•Express/Same-day delivery excludes delays caused by weather, volume surges, traffic, etc.

•Shipping timelines exclude weekends and holidays.

•Delivery delays may occur due to:

•Same-day shipping is available only for Mumbai. Reach out via WhatsApp to check availability.

📞

Contact our support team for any delivery, exchange or return queries

⏰

Most orders dispatched within 1-2 working days

🔒

Track your order with real-time updates

You'll receive a tracking number via email once your order is shipped. You can also check your order status in your account.

Same-day delivery is available only in Mumbai. Contact us via WhatsApp to check availability and arrange it.

Yes, duties and taxes may be charged at destination. Jewel Venus is not responsible for these fees as they vary by country.

Inspect the package before accepting. If damaged, refuse delivery. Record unboxing video as proof for claims.

Address changes are possible before dispatch. Contact customer support immediately to update.

You'll get 2 reattempts. You can reschedule delivery via the tracking link or contact the courier directly.

Our customer support team is here to help you with delivery tracking, exchanges, returns, or any other queries.